Frequently Asked Questions
How do I take care of my Bristol China Company tea sets and tableware? Is everything dishwasher and microwave-proof?
All of our items can go in the dishwasher and microwave safely with no ill effects. Patterns might fade very slightly over the years and decades though, so if you want to make absolutely sure to keep them bright and good-as-new, washing them by hand in warm, soapy water is always best.
Do prices include Postage & Packing?
All of the prices quoted on this site include postage and packing within the UK mainland. If you are ordering from abroad, please email email@example.com and we can provide an air-mail or shipping quote.
What happens if my item/s arrive broken? Will you replace them?
We have many years of experience with bubble-wrapping and packing, so we get very, very few breakages in transit. In the unlikely event that your item arrives not intact please email us at firstname.lastname@example.org with a photo of the damaged product and we will arrange a speedy replacement.
I need my order urgently - can you help?
Of course! We know that our customers are often ordering gifts for friends, family and loved ones, so we will always do our best to arrange delivery as soon as possible. Just let us know when ordering if you need a rush service and we will do our very best to accommodate you.